What was required:
Train operatives and revenue protection staff are required to check tickets and permits to travel at railways stations and on trains. This system requires a quick and efficient method, not just to issue penalties and fines as required, but to capture valuable data in order to highlight individuals or problem routes/areas for longer-term management.
Abellio Greater Anglia approached ITAL for a comprehensive data capture solution for location, route, value of issued tickets, and the number of tickets checked, alongside a back-office reporting system to generate key insights into passenger and revenue flows. The solution needed to be designed to meet the Department for Transport’s own measurement standards for ticketless travel surveys.
The below screenshots illustrate how the Ticketless Travel survey works:
What we did:
ITAL worked with Abellio Greater Anglia to develop a purpose-built quarterly ticketless travel monitoring workflow application. ITAL’s existing FormBuilder app was the foundation for data capture, alongside a custom reporting framework: