ITAL develops software solutions that delivers these efficiencies. Whether bespoke applications for field workers, or software and back-office support for improved reporting and processing, ITAL creates solutions that support organisations to improve their business efficiency.
We always start with the problem, not the technology, creating systems and solutions that meet the customers’situation, never relying on an off-the-shelf answer. We know it is highly unlikely that what worked for one company will work for another in exactly the same way. That’s why we always approach a problem with fresh eyes, knowing that small differences in operations and environments can make big differences to how well a solution works in a specific customer environment.
We work alongside specialist technology partners where the additional expertise is required, and we work together with internal IT teams, ensuring the solution we bring is equipped to work seamlessly with existing technology. Our highly-regarded training and customer service support means we are always on-hand to answer any questions, while ensuring we equip users to work with our services smoothly, getting the most from all the solution has to offer.
Independent Revenue Collection and Support
IRCAS is a fully supported customer facing service which enables customers to quickly and easily pay penalties or to find out more information about their options for appeal or rights under bylaws.
Fully managed and maintained by ITAL, IRCAS is the public face of our prosecutions service. Please visit www.IRCAS.co.uk for more information.
Appeals Service is an independent arbitration service for customers who are appealing their penalty or unpaid fare.
Endorsed by the Department of Transport and used by many train operating companies, ITAL’s Appeals Service gives passengers a fair and transparent service and train operators the independent and reliable service they are looking for. Please visit www.appealservice.co.uk for more information.