IMPROVEMENTS TO EVERYDAY PROCESSES
We deliver productivity improvements and operational efficiencies to businesses who rely on people and systems for their day-to-day activities. Whether developing a bespoke solution, or integrating with existing systems, ITAL’s creative and innovative approach generates lasting improvements for employees and customers and delivers bottom line benefits.
Businesses today are looking for new and creative ways to bring efficiencies and productivity improvements to their operations.
Established in 2003, ITAL develops software solutions that delivers these efficiencies. Whether bespoke applications for field workers, or software and back-office support for improved reporting and processing, ITAL creates solutions that support organisations to improve their business efficiency.
Our work helps inform passenger groups and government policy makers, going some way towards our original ambition of helping to improve the railway – and other similar industries – to streamline their processes.
We continue to develop and integrate telephone, mobile and cloud-based technologies which help companies meet their customer expectations while keeping operating costs down. Working for ITAL means being part of a community of people who have a passion for new ideas and a tenacity to turn them into a reality.
We are proud to have been awarded Investors in People status in 2017.
“ITAL has always responded positively with a “can-do” attitude and in a timely fashion.
Our expectations have been surpassed on many occasions over the several years we have been dealing with ITAL. Their approach is commendable.”
Transport for London
What Makes Us Different
We always start with the problem, not the technology, creating systems and solutions that meet the customer’s situation. We know it is highly unlikely that what worked for one company will work for another in exactly the same way. That’s why we always approach a problem with fresh eyes, knowing that small differences in operations and environments can make big differences to how well a solution works in a specific customer environment.
We work alongside specialist technology partners where the additional expertise is required, and we work together with internal IT teams, ensuring the solution we bring is equipped to work seamlessly with existing technology. Our highly-regarded training and customer service support means we are always on-hand to answer any questions, while ensuring we equip users to work with our services smoothly, getting the most from all the solution has to offer, whether it is a SaaS solution, bespoke build or a fully supported end to end solution.
Software as a Service
We deliver prouctivity improvements and operational efficiencies to businesses who rely on people and systems for their day-to-day activities
A complete, self-managed service that brings all revenue protection case-management under one roof.
A simple, easy to use application which makes the issuing of penalties, fines and reporting simple and efficient.
Our payment processing systems are used to facilitate payment for all types of industries and we can offer a range of ITAL Pay solutions.
A fully independent, transparent and fair system for appeals processing, tracking and administering.
SHEILA Evolution brings time, cost and scheduling efficiencies that drive better franchise performance
Daphne is railway specific software which puts an end to manual diagram validation and optimises the productivity of existing diagrams.
Why not get in contact and enquire about our back-office notice processing offerings:
What our customers say
We always strive for great results and do our best to meet our customers’ needs.
Through extensive experience and broad expertise, we always offer the highest quality.
Sector Specific Software
Traditional industries, such as the railway sector, benefit from a fresh approach to…
Independent, transparent & fair, the ITAL range of enforcement solutions allows…
Organisations which rely on the ability to process payments remotely or temporarily…
Bespoke Mobile Solutions
Sometimes the application you need doesn’t exist. Or the solution required to…
ITAL brings two options for businesses looking to streamline their revenue protection systems…
Transport for London
Independence & transparency are critical requirements for TfL who approached ITAL to deliver…
Give us a Call 0800 011 4000 and we can set you up, or read more about our services.
We use creative and innovative approach
Whether developing a bespoke solution, or integrating with existing systems, ITAL’s creative and innovative approach generates lasting improvements for employees and customers and delivers bottom line benefits.
Read our news
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June 18, 2019
ITAL achieves Cyber Essentials Plus accreditation
We’re delighted to have completed the Cyber Essentials Plus programme, which…
July 05, 2018
Taking the Stress Out of Penalty Fare Payments for Rail Passengers
ITAL Group UK has launched a new and updated version of the IRCAS website, their…
September 09, 2018
ITAL Featured In This Year’s Parliamentary Review
ITAL is delighted to be featured in the Technology section of the 2017/18 Parliamentary…