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BRINGING TECHNOLOGY
IMPROVEMENTS TO EVERYDAY PROCESSES
We deliver productivity improvements and operational efficiencies to businesses who rely on people and systems for their day-to-day activities. Whether developing a bespoke solution, or integrating with existing systems, ITAL’s creative and innovative approach generates lasting improvements for employees and customers and delivers bottom line benefits.
Businesses today are looking for new and creative ways to bring efficiencies and productivity improvements to their operations.
Established in 2003, ITAL develops software solutions that delivers these efficiencies. Whether bespoke applications for field workers, or software and back-office support for improved reporting and processing, ITAL creates solutions that support organisations to improve their business efficiency.
Our work helps inform passenger groups and government policy makers, going some way towards our original ambition of helping to improve the railway – and other similar industries – to streamline their processes.
We continue to develop and integrate telephone, mobile and cloud-based technologies which help companies meet their customer expectations while keeping operating costs down. Working for ITAL means being part of a community of people who have a passion for new ideas and a tenacity to turn them into a reality.
We are proud to have been awarded Investors in People status in 2017.
“ITAL has always responded positively with a “can-do” attitude and in a timely fashion.
Our expectations have been surpassed on many occasions over the several years we have been dealing with ITAL. Their approach is commendable.”
Transport for London
What Makes Us Different
We always start with the problem, not the technology, creating systems and solutions that meet the customer’s situation. We know it is highly unlikely that what worked for one company will work for another in exactly the same way. That’s why we always approach a problem with fresh eyes, knowing that small differences in operations and environments can make big differences to how well a solution works in a specific customer environment.
We work alongside specialist technology partners where the additional expertise is required, and we work together with internal IT teams, ensuring the solution we bring is equipped to work seamlessly with existing technology. Our highly-regarded training and customer service support means we are always on-hand to answer any questions, while ensuring we equip users to work with our services smoothly, getting the most from all the solution has to offer, whether it is a SaaS solution, bespoke build or a fully supported end to end solution.
Software as a Service
We deliver prouctivity improvements and operational efficiencies to businesses who rely on people and systems for their day-to-day activities
A complete, self-managed service that brings all revenue protection case-management under one roof.
A simple, easy to use application which makes the issuing of penalties, fines and reporting simple and efficient.
Our payment processing systems are used to facilitate payment for all types of industries and we can offer a range of ITAL Pay solutions.
A fully independent, transparent and fair system for appeals processing, tracking and administering.
SHEILA Evolution brings time, cost and scheduling efficiencies that drive better franchise performance
Daphne is railway specific software which puts an end to manual diagram validation and optimises the productivity of existing diagrams.
Why not get in contact and enquire about our back-office notice processing offerings:
- Over 15 years’ experience in back-office notice processing.
- End to end case management.
- Complete transparency via a sophisticated Management Information Portal, providing to the minute changes to case status, and the ability to manage staff performance.
- Fully PCI-DSS compliant payment capability used by our automated payment lines, websites and advisors.
- A team of advisors assisting your customers with any queries.
- Dedicated Account Manager regularly reviewing service performance and success.
What our customers say
We always strive for great results and do our best to meet our customers’ needs.
ITAL have modernised our revenue protection system from a paper-based system to a fully electronic one which has reduced the number of errors considerably. In turn, this has increased our chance to collect outstanding debts and prosecute those that do not want to pay.
Ian Palmer
Revenue Protection and Security Manager, C2C Rail
We found the ITAL Pay application to be good for our inspectors as it saved time and provided a secure and quick way to take funds from customers paying for penalty fares etc. It became something we rolled out to all our inspectors.
Kim Bucknell
Head of Revenue Protection at Abellio Greater Anglia
We have been working with ITAL on the SHEILA Evolution project and it has been encouraging to work with the development team who have demonstrated that they truly understand how the railway operates and the problems we need to resolve on a daily basis.
Kenneth M. Moore
LCGI, MinstLM. Senior IT Service Delivery Manager, Greater Anglia
Our services
Through extensive experience and broad expertise, we always offer the highest quality.
Sector Specific Software
Traditional industries, such as the railway sector, benefit from a fresh approach to…
Enforcement Solutions
Independent, transparent & fair, the ITAL range of enforcement solutions allows…
Payment Solutions
Organisations which rely on the ability to process payments remotely or temporarily…
Bespoke Mobile Solutions
Sometimes the application you need doesn’t exist. Or the solution required to…
Our work
Through extensive experience and broad expertise, we always offer the highest quality.
Give us a Call 0800 011 4000 and we can set you up, or read more about our services.
ABOUT US
We use creative and innovative approach
Whether developing a bespoke solution, or integrating with existing systems, ITAL’s creative and innovative approach generates lasting improvements for employees and customers and delivers bottom line benefits.
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Company was founded
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Years of experience
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Calls to one service a day
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Read our news
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June 18, 2019
ITAL achieves Cyber Essentials Plus accreditation
We’re delighted to have completed the Cyber Essentials Plus programme, which…
July 05, 2018
Taking the Stress Out of Penalty Fare Payments for Rail Passengers
ITAL Group UK has launched a new and updated version of the IRCAS website, their…
September 09, 2018
ITAL Featured In This Year’s Parliamentary Review
ITAL is delighted to be featured in the Technology section of the 2017/18 Parliamentary…
Get in touch
About
Businesses looking for operational efficiencies, for both people and systems, look to ITAL for simple technology improvements that positively impact the bottom line, employees and customers.
Businesses looking for operational efficiencies, for both people and systems, look to ITAL for simple technology improvements that positively impact the bottom line, employees and customers.
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