The services we offer under Independent Revenue Collection and Support (IRCAS) can streamline and reduce the costs of your revenue protection activities. We can handle any, or all, stages of the process – from verifying names and addresses and supporting notice issuing, through to providing passengers with flexible payment facilities, chasing unpaid notices, and moving unpaid cases into prosecution or debt recovery processes.
The IRCAS system also provides you with access to real-time management reporting and can be integrated with your existing systems and processes.
Verifying names and addresses
Our sophisticated name and address checking service increases the number of penalty notices and unpaid fare charges that can be collected. With a brief call to our Verification Name and Address (VNA) Support Desk, inspectors can quickly check a person’s name and address and any previous history of ticketless travel before issuing the penalty notice.
The process also allows inspectors to make a better-informed decision on whether to issue a notice or to report for prosecution immediately.
We offer three options for issuing notices.
- We can produce and manage the supplies of your paper PFN and UFN forms, and manually input the data from notices into our databases.
- Armed with our VirtualAssistant app and a smartphone, inspectors can generate the notices electronically themselves.
- Our VNA Support Desk operators can input the data directly into the system when the inspector calls to verify a name and address. They then send the completed notice to the inspector’s smartphone for printing.
Processing card payments
We can process passengers’ postal and online payments. We also offer two secure payment systems that passengers can use to pay online or over the phone:
- VirtualCredit is our secure 24-hour automated telephone payment line that enables your inspectors to take debit and credit card payments on the spot.
- Virtual Terminal is our PCI DSS-compliant web-based cardholder-not-present system that can be used to take payments over the phone.
Chasing outstanding payments
We can send out letters according to your policies to follow-up on amounts that are still owed. Typically we issue two letters chasing payment: one after the initial 21 days, and another 14 days after that. Our reminder letters are non-threatening and follow the Plain English guidelines. They clearly set out a passenger’s rights and obligations, and the consequences of failing to pay the outstanding amount.
We can manage all aspects of the prosecution process for you, including issuing all correspondence and court documents, providing prosecutors, arranging court lists and processing payments resulting from judgments. We can also liaise with a specialist debt collection agency on cases not suitable for prosecution.
Alternatively, at the prosecution stage we can pass all data and supporting evidence on unpaid charges back to your in-house team or contracted prosecution department. A number of our clients opt to use our web-based Prosecutions Management System to do this. It gives your prosecutions department immediate access to all case data directly from our database as well as having sophisticated functionality that enables them to efficiently manage all aspects for the process.
Having PFN and UFN forms that are clear and straight forward make them quicker to complete and increase accuracy. We can advise on the content and layout of the forms to maximise the possibility of collecting the penalty or outstanding fare. We can also design and produce the pads.
Our service includes a web-based pad management system to simplify stock control, and to minimise the possibility of them being used fraudulently.
Mobile device management (MDM)
Using our MDM portal we can configure and manage all the smartphones and tablets used by your revenue protection teams. This ensures the devices are secure and optimises their functionality.